24/7 Support Chat and Phone line

Support chat through Canvas is always available to answer your questions.

• 24/7 Support Chat for Instructors
  Phone line: +1 (855) 219-3080
• 24/7 Support Chat for Students

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IT Service Desk

For technical issues, the IT Service Desk is always available to answer your questions, including chat, phone support, and the new mobile check-in to save your spot in line ahead of time!

Get Tech Help

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Additional Support Options for Instructors

Instructors looking for additional support options can reach out to the UMass IDEAS Team:

• Instructional Media Lab Drop-Ins, Monday-Friday, 10AM - 3PM via Zoom 
• Appointment Scheduling
• Email Support: instruct@umass.edu
• Additional support options available on the Canvas Support Options and Resources page.

Student Resources

Whether you are new to UMass, Canvas, or just looking for additional information on Canvas, these resources are designed to help you succeed.

• Canvas Information for Students
• Canvas FAQ for Students
• How to: Logging In to Canvas and finding your courses

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Instructor Resources

For all instructors teaching at UMass, these resources will allow you to stay up to date on the latest in Canvas, learn more about the new LMS, and provide new possibilities for your courses.

• Canvas Training Course
• Canvas Course Checklist
• Workshops and Events
• FAQ for Instructors
• Knowledge Base Home

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Migration Resources

Articles, support options, and more to aid a smooth transition to a singular LMS.

• Transition Resources
• Course Migration Schedule
• Canvas Transition: Detailed Timeline